Coronavirus outbreak FAQs: what you can and can’t do https://bit.ly/2wfN8jr
24th July 2020
Our premises are not standard retail premises. It’s also the case that we work outside for long periods but in light of the most recent government advice, and to promote a safe work environment, we will ask you to kindly remain outside during the period of the fitting/removal appointment with us. There will be no access inside the building for visiting customers. This will then allow the wearing of a facemask for instance to be a matter of personal choice.
In most cases you’ll be able to remain in your vehicle but should we need you to vacate it, we do have a few chairs available. It would also be helpful if the number of accompanying passengers be kept to a minimum as the outdoor space in which we work can be quite busy with vehicles coming in and out.
If children are with you through necessity they must be under close adult supervision at all times.
We anticipate the “demonstration” to be slightly challenging given the distance to be maintained but everyone does receive an email post install with a video highlighting usage, advice & guidance whist you have our equipment on hire.
We have hand santizer placed on a table on the threshold which you are welcome to use.
Thanks in advance for your cooperation and support. #staysafe
03rd July 2020
So today we are formally open again for business. It’s been a long, but clearly necessary time coming!!
The re-opening will clearly bring a few new challenges for us all and numerous changes to our standard processes. We’ll quickly adapt and we ask that you bear with us as we manage through this transitional phase.
Please help us by following the advice you’ll be provided by on-site staff to maintain safe & appropriate social distancing throughout your time with us.
All equipment is washed between hires and standard touch points will be sanitized again at the end of the fitting process. Keys & key fobs will be sprayed before being handed over. And we have a groovy, super low tech process for signatures that will blow you away!
May 1st 2020
We remain closed for fittings & removals etc but are open by phone, email and online to help you make your plans for future trips.
05th April 2020
With the unprecedented spread of the COVID-19 coronavirus at the forefront of everyone’s minds, the team here at Welwyn Roofbox Hire are doing all we can to ensure business as usual, to the extent that the current restrictions allow.
In terms of the day to day admin, booking management etc., this can be done flexibly from wherever the laptop is. Our phone service is set up in such a way that a physical land line to our office is not a limitation. As such, in that regard we are open as usual for phone and email contact.
With regards to roofbox and associated equipment hire this is assessed on a case by case basis, dependent on the need of the hirer but in short, it should be in line with current government advice in relation to travel. We have not imposed an outright ban as we wish to ensure that we are able to support these very specific instances where a roofbox may be the difference between safe & essential travel and not.
If you wish to discuss options regards an existing booking please do contact us on 01438 289030 to discuss how we can help. We will endeavor to be as flexible and as reasonable as we can given the current situation but at the same time, we ask for your understanding as we collectively navigate our way through these unprecedented times.
Looking ahead, the current restrictions will at some stage be behind us and to that end, we are managing new quote requests, some of which are undated and non-specific, on a daily basis. We already have stored demand and that will only increase as the restrictions are lifted. At that stage, there will be a practical limit as to just how much we can deal with so if you are planning a trip in the medium term, please don’t hold back with your outline requirements.
Additionally, all roofboxes at the time or fitting will be have been thoroughly washed and cleaned, as well as having a sanitizer wipe down in key areas such as the locking points and clamps.
In the meantime, to you and your families, please practice social distancing and above all, be safe!!
Coronavirus outbreak FAQs: what you can and can’t do https://bit.ly/2wfN8jr