Terms & Conditions of Hire.
These terms and conditions form an integral part of your hire contract with Welwyn Roofbox Hire hereinafter referred to as the “Company”. The Company address is Unit 16 B Mardleybury Farm, Mardleybury Road, Datchworth, Knebworth, Hertfordshire SG3 6SG.
Definitions
The “Hirer” is the person whose name & address appears at the top of the hire contract of which these terms and conditions form a part. The hirer must be at least 18 years old. The Hirer accepts full legal liability for all the equipment listed on the hire contract(s) irrespective of whether the equipment is for the Hirer’s personal use, or that of another member of his/her party, booking under the same contract booking number.
“Equipment” includes roof racks, fittings, cycle carriers, roof boxes & any other item(s) hired by the Hirer from the Company. The hire period is the date from which the equipment is collected/received by the hirer from the Company or its agents, until the date that the hirer is due to return the equipment. Both these dates are clearly stated on the hire contract.
Conditions of Hire
1. Identification
You must bring this form with you to collect your equipment, together with a satisfactory form of identification, e.g. passport. The Company reserves the right not to hand over any equipment if the Hirer cannot properly identify himself/herself. In these circumstances no refund will be given.
2. Liability
The Hirer accepts full personal liability for the equipment from the time the Hirer receives it from a member of the Company’s staff or agents, until it is returned to the Company at the end of the hire period.
The Company reserves the right to charge the hirer the full replacement cost of such equipment in the event that it becomes damaged, lost or stolen during the period of hire, or until it has been returned to the Company.
The replacement costs are as follows: –
Roof Boxes:- Thule Motion XT S £395, Thule Motion M £385, Thule Motion XL £420, Thule Motion XXL £625, Thule XT M £405, Thule Motion XT L £440, Thule Motion XT XL £480, Thule Motion XT XXL £620
Roof Racks:- Thule Aero/Wing Roof Bars 860/960 £75, 861/961 £75, 862/962 £75, 863/963 £75, 869/969 £75
Lost Keys Chargeable at £6 per key. Broken Key in Box/Rack £50
Damage resulting in a roofbox respray – £220
Accessories:- Thule ProRide £95
Tow Ball Mounted Bike Racks £450
The Hirer understands that the £100 Security Deposit payable does not limit or replace their responsibilities as stated above. The Company will undertake to reasonably highlight any damage prior to the hire commencing noting this on the hire sheet as appropriate. The Hirer is welcome to inspect the equipment at the point of hire.
3. Collecting Equipment.
The Hirer or his/her agent will sign a receipt for the equipment on collection. By signing, the Hirer or his/her agent acknowledges that they have inspected the equipment & confirms that it is the equipment ordered & that it is in satisfactory working order and condition.
COVID-19 Change: due to a process modification for Covid-19, for the foreseeable future a signature will not be requested. However the act of paying the hire balance and/or security deposit will constitute the Hirer’s agreement to all standard terms as defined herein.
4. Amendments.
The company will allow the Hirer to change the details once free of charge after you have completed your booking, subject to the equipment still being available. The company will not accept any changes within 7 days of the agreed collection date. All amendments must be in writing and sent by post or e-mail to the Company. Any subsequent amendments will be charged at £5 per amendment.
5. Cancellations.
If the booking was made by Telephone or the Internet then the Hirer may, assuming that the hire has not commenced, cancel the contract up to ten days after the contract was made and will receive a full refund of monies paid, provided that the cancellation is in writing and sent by post or e-mail to the Company.
6. Cancellation Fees
If the Hirer has visited any of the Companies premises and arranged their booking or the cancellation is 10 days after the booking was made over the telephone or Internet, the cancellation must be in writing and sent by post e-mail to the Company. The following charges will apply: –
6.1. No refunds of monies paid will be made for cancellations made within seven days from the commencement of the hire period. The full cost of the hire contract is payable.
6.2. Cancellations made between 8 to 20 days before departure are subject to a fee 20% of the value of the hire contract, (subject to a minimum charge of £10).
6.3. Cancellations made 20 days or more, before the commencement of the hire period are subject to an administration charge of £10.
6.4. Cancellations as a direct result of Government advice against travelling will be treated based on the terms contained within your quotation/booking. For a regional/non-national lockdown where a refund is payable, we will request that you provide supporting information of your desire to cancel. e.g. confirmation of your accommodation being cancelled.
6.5. Should the company invoke a cancellation as a result of a Government mandated closure/lock-down in post-code area SG3, any monies paid will be refundable in full.
7. Product Alternatives
It is possible that the equipment which you have pre-booked may have been lost or damaged by the previous hirer. In this event, the Company will use every endeavour to provide the Hirer with equipment of at least the same quality & value as that ordered by the Hirer although this cannot be guaranteed. Should the Hirer not wish to take the alternative equipment offered, he/she will be entitled to a full refund in respect of the missing equipment. However, the Company accepts no further liability.
In the event that the Company cannot provide an alternative a full refund will be offered.
8. Returning Equipment Late.
Where the Hirer does not return the equipment at the end of the hire period, the Company reserves the right to charge the Hirer at the 6 – 10 day rate. The amount repayable will accrue up to the replacement cost of the equipment, as specified in paragraph “2” above, together with any legal fees or associated recovery costs.
9. Deposits
The company will charge each roofbox Hirer a minimum of £100 Deposit as a returnable security deposit. The Company also reserves the right to demand a deposit from any Hirer at any time up to and including the Hirer collecting the equipment from the Company. The amount of such deposit is to be at the absolute discretion of the Company.
The Company reserves the right to refuse to hire equipment to any client with whom it does not wish to enter into a contractual relationship. The Company reserves the right to cancel a contract at any time & without notice, whereupon it will refund to the Hirer any monies paid. Following such a refund, no further liability will exist between the Hirer & the Company.
10. Equipment Hired
The company will undertake to fit all equipment in accordance with current product guidelines.
The company will through the process of installation, provide appropriate e advice & guidance to the Hirer on use.
It is the Hirer’s responsibility to satisfy themselves that these items remain correctly fitted to the vehicle during the period of hire.
Where members of the Company’s staff may assist the Hirer with fitting the Hirer’s equipment to a vehicle, this will be entirely at the Hirer’s risk and the Company accepts no liability for any damage caused either to the vehicle or third parties as a result of fitting such equipment.
11. Special Offers & Discounts
Periodic special offers and discounts offered are at the absolute discretion of the company. Unless explicitly stated only one offer can be used to support one hire period. i.e. two offers cannot be used in conjunction.
The company reserves the right to withdraw any special offers and promotions without notice.
12. Liability
Save as provided in these conditions & to the extent that the exclusion or restriction of liability may be prohibited by statute, the Company will not be liable for any loss, damage or injury caused, directly or indirectly by the equipment or its use. Your statutory rights are not affected.
Updated: October 2020