Some of our most useful advice has come from customers telling us what worked well, what caught them out and what they wished they had known before setting off.
Since starting Welwyn Roofbox Hire in 2015, we’ve combined that feedback with our own fitting experience to improve the information and support we provide.
Your questions improve our advice
If one customer asks a question, there’s a good chance someone else is wondering the same thing. It might be about choosing a roofbox, packing an awkward item, using the locks or remembering the car’s new height.
Those conversations help us identify what needs a clearer explanation, whether that’s on the website, in our customer guidance or during the demonstration at fitting.
Our aim is straightforward: give you useful information when you need it, without making hiring equipment feel complicated.
Practical help before and during your hire
We demonstrate how to use your equipment at fitting and share supporting guidance for your journey. You can also find answers in our searchable FAQs and Help & Advice pages.
Not everyone wants to read a guide from beginning to end. That’s fine. The information is there to refer to, and you can always ask us if something is unclear.
What do you wish you’d known?
After your hire, we ask for a review and welcome feedback about your experience. Reviews help other customers decide whether we’re right for them; your suggestions help us improve the service itself.
Was there something we could have explained better? A tip that made packing easier? Something you discovered on your travels that would help the next customer?
Please tell us. A small observation can make a useful difference.
You can email info@welwyn-roofbox.co.uk or call 01438 289030. If something needs our attention during your hire, please contact us at the time so we have the opportunity to help.
By Nigel, Owner of Welwyn Roofbox Hire.
Updated October 2026.